Returns Policy
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order if possible. Customized items are not returnable. If there is an issue with your order, please contact us.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
We will provide tracking information once your item(s) ship. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Orders
Production times vary and range from 2-3 weeks for flags and 6-10 weeks for costumes and uniforms. Custom orders can not enter production until sizing is received for all performers and all artwork is approved. Production time starts after these requirements are met. We are not responsible for delay due to missing or incomplete production requirements. Production time does not include shipping transit time, so please plan accordingly.